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How AI will change work
AI is changing the way we work in profound ways, but it’s not just about speeding up tasks. Generative AI (GenAI) is expanding what we’re capable of doing in the first place.
Recent research from the BCG Henderson Institute, in collaboration with Boston University and OpenAI, shows that GenAI isn’t just about making us more productive — it’s actually helping people do things they couldn’t do before. The study looked at how AI helps workers instantly take on new tasks without prior expertise, and the results are eye-opening.
➡️ TALENT ACQUISITION AND INTERNAL MOBILITY: AI expands the talent pool. With GenAI, people can take on new roles even without years of experience, letting companies focus less on finding “the perfect fit” and more on growth potential.
➡️ LEARNING AND DEVELOPMENT: Sure, you can perform new tasks with GenAI, but learning is still critical for long-term success. AI might get you through today’s task, but you need real development to thrive in the long run.
➡️ PROFESSIONAL IDENTITY: AI can supercharge knowledge workers. Adopting GenAI will help sharpen their value, giving them more confidence and better problem-solving skills.
➡️ TEAMING AND PERFORMANCE MANAGEMENT: Just because AI helps generalists do more doesn’t mean they should always work solo. Teams should be structured with…
