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Company wins from Generative AI in marketing

Robert Maciejko
1 min readMar 25, 2024

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Generative AI (Gen AI) is revolutionizing marketing, enabling personalized campaigns and innovative product development with significant efficiency gains. As a powerhouse for creativity, it transforms customer insights into tailored strategies, enhancing engagement and value delivery. A recent McKinsey report entitled “How generative AI can boost consumer marketing” provided some compelling case studies.

  • Michaels Stores: Skyrocketed email personalization from 20% to 95%, yielding a 41% jump in click-through rates.
  • Stitch Fix: Utilizes gen AI for stylist-supported, data-driven product recommendations.
  • Instacart: Implements AI for bespoke recipe suggestions and smart shopping list creation.
  • European Telco: Transforms customer messaging with AI, achieving a 40% increase in response rates and a 25% cut in costs.
  • Direct-to-Consumer Retailer: Cuts customer service response times by over 80% through AI-driven process automation.
  • Asian Beverage Brand: Accelerates market entry with AI, slashing product development time from one year to just one month.

Gen AI is setting the stage for a future where marketing strategies are not only personalized but also seamlessly integrated with customer needs and preferences.

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All stories with extensive human writing, edits, improvements, fact-checking and changes.

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Robert Maciejko
Robert Maciejko

Written by Robert Maciejko

Entrepreneurial Leader & International Change Driver who delivers. Co-founder of the 1500+ strong global INSEAD AI community. Opinions are personal.

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