Member-only story
Company wins from Generative AI in marketing
Generative AI (Gen AI) is revolutionizing marketing, enabling personalized campaigns and innovative product development with significant efficiency gains. As a powerhouse for creativity, it transforms customer insights into tailored strategies, enhancing engagement and value delivery. A recent McKinsey report entitled “How generative AI can boost consumer marketing” provided some compelling case studies.
- Michaels Stores: Skyrocketed email personalization from 20% to 95%, yielding a 41% jump in click-through rates.
- Stitch Fix: Utilizes gen AI for stylist-supported, data-driven product recommendations.
- Instacart: Implements AI for bespoke recipe suggestions and smart shopping list creation.
- European Telco: Transforms customer messaging with AI, achieving a 40% increase in response rates and a 25% cut in costs.
- Direct-to-Consumer Retailer: Cuts customer service response times by over 80% through AI-driven process automation.
- Asian Beverage Brand: Accelerates market entry with AI, slashing product development time from one year to just one month.
Gen AI is setting the stage for a future where marketing strategies are not only personalized but also seamlessly integrated with customer needs and preferences.
SUBSCRIBE TO GET UPDATES IN YOUR MAILBOX
Follow Robert Maciejko on LinkedIn or X (Twitter)
All stories with extensive human writing, edits, improvements, fact-checking and changes.