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🏦 AI Banking Revolution: From Digital Bank to AI Bank

Robert Maciejko
3 min readAug 1, 2024

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Banks are getting a major upgrade with AI technology, undergoing a massive transformation that promises to make banking tasks easier, faster, & more efficient for everyone. The move from digital to AI-driven banks is all about making banking easier & more efficient.

1️⃣ SEAMLESS SERVICE:

AI banks blend mobile apps, self-service kiosks, call centers, branches into one smooth experience. For example, AI systems can now integrate your entire banking experience. You can start a loan application online, get personalized assistance from an AI chatbot, & complete the process at a self-service kiosk or with a bank representative, without repeating any information. Previously, you might have needed to navigate multiple platforms & explain your needs multiple times.

2️⃣ SMART ASSISTANCE:

AI chatbots & virtual assistants are available 24/7 to help with your banking needs. For instance, if you’re planning a vacation & need to set a travel notice for your credit card, you can simply type your request into your bank’s app. The AI chatbot confirms your travel plans & updates your account settings in seconds. Before AI, you might have spent 20 minutes on hold waiting for a human representative.

3️⃣ COST SAVINGS:

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Robert Maciejko
Robert Maciejko

Written by Robert Maciejko

Entrepreneurial Leader & International Change Driver who delivers. Co-founder of the 1500+ strong global INSEAD AI community. Opinions are personal.

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